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Posted on: February 1, 2023
Any customer service representative can relate to the jittery feeling an awful interaction with a customer brings. But a few times, your warm and optimistic greeting is retaliated with a hostile and immediate response. Have you ever thought about what
Learn MorePosted on: August 12, 2022
Digitization has spoilt customers in an era when corporations are trying to replicate Netflix or Apple. Consumers desire the same level of personalization, speed of service, and usability from banking software development as from their smartphone apps. The banking industry
Learn MorePosted on: June 9, 2022
Many of the daily chat experiences that come to mind when you think of “chat” — your favourite social network, or the group chat app you use to stay in touch with friends and family all over the world —
Learn MorePosted on: May 24, 2022
In the past, the banking and telecommunications industries were powerful forces that had to be taken into account. Each company has had a wide customer base and has been offering more and more life-changing, money-saving, and money-making products. They all
Learn MorePosted on: May 24, 2022
Brief Footnotes of the Policy The latest Niti Ayog policy offers a roadmap for digital bank licensing and India’s regulatory framework. It gives a summary of recent developments in the area of financial inclusion and the rapid strides India has
Learn MorePosted on: May 24, 2022
Around 253 million people use Apple Pay all over the world. There has been a lot of interest in this technology, but it hasn’t spread as quickly as some people would like. There are only 25 countries that have been
Learn MorePosted on: May 24, 2022
Consumers are being empowered by fintech companies to take control of their financial lives. They are increasing financial literacy by raising financial awareness. It is destroying the monopoly that traditional banks once had by making it easier for consumers to
Learn MorePosted on: April 20, 2022
The Reserve Bank of India has recently released digital banking units (DBU) establishment norms. This comes after the finance minister announced the objective of establishing 75 DBUs in 75 districts to observe 75 years of independence of the nation. In
Learn MorePosted on: April 20, 2022
OCEN, which has been in the news for a long time, has been called the next big thing in lending. The main goal of OCEN, which is pronounced O-Ken, is to put in place a set of frameworks and rules
Learn MorePosted on: April 20, 2022
Financial services in India are seeing unprecedented unbundling of products and services. Historically, financial institutions such as banks were in charge of the full lending value chain, including acquisition, appraisal, and capital. Throughout the lifecycle of a loan, borrowing was
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